I stopped ordering from them a few years ago. Plants I bought were DOA and their customer service was useless in the matter. The next year, foolishly I thought, "Well if I only order seeds, I'll be fine." I have no idea what possessed me...let's just blame it on spring fever.
It took over a month for my seeds to arrive yet they charged my credit card for them immediately...I was even charged for the ones that were out of stock. The seed counts (per pack) were WAY off and germination was disappointing. I'm sorry but that's just ridiculous.