Thread: Tomatobomo
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Old March 2, 2017   #1
Fritz77
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Join Date: May 2016
Location: Siena-Monteriggioni, Italy
Posts: 213
Default Tomatobomo

A while ago I discovered a new to me French seed vendor. It’s called Tomatobomo. It has a nice website, very user friendly and with lots of filters to help you sort out what you are looking for. They offer a version of the site in French of course, but also in Italian, English, German and Dutch. What got my eye was the fact that they sold at a decent price rootstocks and other grafting equipment which I had been struggling to find here in Italy. They had a few euros of flat shipping costs so, despite having enough seeds for the next decade, I also ordered seeds of a couple of varieties that I had been looking for. This was on Feb. 20th.
A few days after placing the order I checked my account and with my surprise I found that according to them the package had been delivered to me on Feb. 21st which is almost impossible considering the distance and the time an order needs just to be processed.
The “Help” section of the web site is empty. The “Contact us” section doesn’t work. In the General Conditions of Sale section I found a phone number and a generic email address. Since I only speak a few words of French and since many French (like many Italians) don’t speak any English, I decided to write them an e-mail. This was on Feb 24th.
No answer.
Today I decided to call them. An automatic responder gave me indications in French about my options and after guessing what number I had to dial to speak with a human being, a woman finally answered me. I told her what my problem was and she replied in French that she didn’t understand a word I said and that I had to send them an e-mail. I told her that I already did, but she again replied that she didn’t understand. Conversation over. I wasted a couple of euros for a useless phone call.
Check out below what the vendor says about it’s staff

However I still have hopes to get my staff since the general conditions of sale say:
Since our business is highly seasonal we employ three times the normal number of staff during the first four months of the year. We make every effort to process your order as soon as possible, but throughout the months of February, March and early April you should expect a delivery period of two weeks. Please be prepared and place your orders on time.

I’m not saying you should stay away from Tomatobomo, but I’m kind of warning you. Right now I’m just disappointed with such a bad and confusing Customer Service. In a week I might be also disappointed with having wasted 25 euros of products that I never received.
I’ll give you updates in case I have any.
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