Not only moisten the soil in the bag, but if the roots are root-bound and in a tight ball then try to tease the outer roots apart with your fingers so that they are free of the root ball. If that is too difficult then just take a knife and give them a vertical cut downwards in 4-5 places and open them up some. It will not harm the plant and will allow the roots to grow outwards.
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~ Patti ~
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