Not necessarily about size. In this specific situation and when people are trying to play the "crazy" card, they tend not to do it around you if you're a larger person. Something about the testosterone visually-based pecking order. Works the same if you show no fear at the approaching whacko, irrespective of your size.
It's fun to get choked out by a smaller person; krav maga sure is fun too. Ah the good ol' days.
As C-R said, best to avoid all confrontations, and just in case remember not to leave any marks.
He was probably angrier at his product not being up to par.
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