Sand Hill Preservation

[dice]

You have to figure that anyone that has an online
catalog but *not* online ordering and yet handles
small retail orders is not in it for the money (else
they would spring for a website that maximizes
customer convenience, figuring that they would
get the cost back a thousand times over in increased
sales).

In that light, one cannot really expect the same kind of
customer service that you would be insulted if you did
not receive from most online vendors. It is more like a
a volunteer public service with a small donation to cover
some of their costs than a for-profit business. In return
for putting up with not quite professional quality service,
you get access to seeds of a lot of cultivars that you are
not going to find anywhere else, and at a more than fair
price, too. If they happen to not have something listed
in the catalog when you order, that is just how it goes,
and they will usually send you a substitution and something
else free for compensation.

In short, Sandhill Preservation functions more like
a mail-order farmer's market than a vending machine,
where popular items can sell out while your order
is in the mail, and their website gets updated when
they get around to it. While I may not get everything
I ordered in a Sandhill order, I doubt that I will be
unhappy with what I do get.