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Old April 2, 2016   #391
Scooty
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My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.
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Old April 3, 2016   #392
WhippoorwillG
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Quote:
Originally Posted by Scooty View Post
My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.

I absolutely love service like that!

I have found customer service at a lot of places (not seed/tomato related) is still suffering since the recession. I get that many businesses had to cut corners to save money during that challenging period, but CUSTOMER SERVICE must be as important as product if someone intends to grow in business long term. (Stepping off my mini soap-box.)
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Old April 3, 2016   #393
carolyn137
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To know Remy, as I have for many many years, I wouldn't expect anything less of her,for she is an outstanding person for many of us.

For many years she was head of the produce dept at a Wegman's near Buffalo, Wegmans has consistently been near the top of grocery chains as rated in Consumer's Report.

Wegmans was either selling or giving away,nice canvas tote bags,one had grapes on it,and another one yes,tomatoes,so what did she do?

She explained it all here a tville and said if anyone wanted them, she bought them,yes,it was buying, and would send them to us, and she did and then we sent her the money we owed her.

I still have my tomato one,too pretty to use, so soon I can call it an heirloom.

Carolyn
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Old April 3, 2016   #394
remy
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Thanks Everyone,
I try to do my best when it comes to my customers.

Carolyn,
That's too funny about the bag!
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Old April 11, 2016   #395
gktrini
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Default thanks Remy

I just ordered seeds from the seed shop.
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Old November 9, 2016   #396
remy
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Hi All, It is that time of year again. I've been working on getting the tomato pages done. I split them into 4 as they seemed to be getting too long. So check it out, and if you find mistakes let me know. Staring at the computer screen for hours on end makes it easy to miss an error. Oh and I updated up to Stump of the World. I'll get the rest tomorrow night.
http://www.sampleseeds.com/?page_id=65
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Old December 4, 2017   #397
Simone 23
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Hello,
after a year with nearly no tomatoes i tried to geht in contact with Remy via facebook and E-Mail.
But i did not get an answer!
Does someone know if she is busy or worser sick?

Simone
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Old December 4, 2017   #398
remy
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Hi Simone,
I'm ok I did not get your email. I will have to look through my spam. You message on FB I did get, but I can not respond. I have a message from FB that says "Your Page is no longer able to send messages to this person" I've never seen that before. I have no clue why.
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Old December 4, 2017   #399
remy
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I found you in my spam!! Glad you posted here. I'll write back to you.
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Old February 6, 2018   #400
Hairy Moose Knuckles
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I've known Remy as an internet friend for several years. She goes the extra step for you and though I've never met her, I feel like she is an old friend. This year, with the exception of three beans, I ordered everything from her. It was delivered promptly and well packaged. In my opinion, you just can't beat her service and attention to detail.
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Old February 6, 2018   #401
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I so agree. Love cruising through her listings. Have not ordered yet but
will soon.

I ordered bulk seed/herbs from another company Dec 10th and they arrived
Dec 27th. 17 days. Some were meant to go with gift packages, grrr.

I'm patient with seed orders. Busy time of year for suppliers and plenty of time
to decide what I'll be starting.
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Old February 6, 2018   #402
remy
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Quote:
Originally Posted by Hairy Moose Knuckles View Post
I've known Remy as an internet friend for several years. She goes the extra step for you and though I've never met her, I feel like she is an old friend. This year, with the exception of three beans, I ordered everything from her. It was delivered promptly and well packaged. In my opinion, you just can't beat her service and attention to detail.
Thank you, HMK. I try. I feel like people like you are old friends. When I travel and meet internet people, it is like meeting long lost family.

Quote:
Originally Posted by oakley View Post
I so agree. Love cruising through her listings. Have not ordered yet but
will soon.
I ordered bulk seed/herbs from another company Dec 10th and they arrived
Dec 27th. 17 days. Some were meant to go with gift packages, grrr.
I'm patient with seed orders. Busy time of year for suppliers and plenty of time
to decide what I'll be starting.
Oakley,
Glad you enjoy looking through the listings.
That's not good for Dec. They should have gotten them right out or let you know there would be a delay. In Dec. things always go out fast here especially since I know people do give the seeds as gifts. Right now, it is harder as everyone is ordering so they are coming in faster than they go out. The girls and I are working every day.
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Yes, we have a great party for WNY/Ontario tomato growers every year on Grand Island!
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Old March 7, 2018   #403
aftermidnight
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Another vote for the Sample Seed Shop, this gal goes above and beyond as far as customer service goes, the only problem is she keeps enticing me with another interesting heirloom bean or tomato. Just when I say no more her website pulls me in and my eyes glaze over. My favorite place to shop, so many interesting varieties, so little time.

Annette
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Old March 7, 2018   #404
PotGarden
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Ditto.

Remy is great and her seeds have germinated for me every year so far.
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Old March 7, 2018   #405
Fred Hempel
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Agree wholeheartedly.

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Originally Posted by PotGarden View Post
Ditto.

Remy is great and her seeds have germinated for me every year so far.
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