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Old April 2, 2016   #391
Scooty
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My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.
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Old April 3, 2016   #392
WhippoorwillG
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Quote:
Originally Posted by Scooty View Post
My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.

I absolutely love service like that!

I have found customer service at a lot of places (not seed/tomato related) is still suffering since the recession. I get that many businesses had to cut corners to save money during that challenging period, but CUSTOMER SERVICE must be as important as product if someone intends to grow in business long term. (Stepping off my mini soap-box.)
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Old April 3, 2016   #393
carolyn137
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To know Remy, as I have for many many years, I wouldn't expect anything less of her,for she is an outstanding person for many of us.

For many years she was head of the produce dept at a Wegman's near Buffalo, Wegmans has consistently been near the top of grocery chains as rated in Consumer's Report.

Wegmans was either selling or giving away,nice canvas tote bags,one had grapes on it,and another one yes,tomatoes,so what did she do?

She explained it all here a tville and said if anyone wanted them, she bought them,yes,it was buying, and would send them to us, and she did and then we sent her the money we owed her.

I still have my tomato one,too pretty to use, so soon I can call it an heirloom.

Carolyn
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Old April 3, 2016   #394
remy
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Thanks Everyone,
I try to do my best when it comes to my customers.

Carolyn,
That's too funny about the bag!
Remy
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Old April 11, 2016   #395
gktrini
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I just ordered seeds from the seed shop.
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Old November 10, 2016   #396
remy
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Hi All, It is that time of year again. I've been working on getting the tomato pages done. I split them into 4 as they seemed to be getting too long. So check it out, and if you find mistakes let me know. Staring at the computer screen for hours on end makes it easy to miss an error. Oh and I updated up to Stump of the World. I'll get the rest tomorrow night.
http://www.sampleseeds.com/?page_id=65
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